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Thursday, April 7, 2016

What is the best way to resolve conflicts in Agile Scrum teams?

Before we discover the best way to conflict resolution - try to answer these questions -
  1. If a team member or some of the team members observe that a particular member is not performing as he/she should who should they talk to about this first? - Product Owner, Scrum Master, Manager or that member?
  2. Who should resolve conflicts in scrum teams? - Scrum Master, Product Owner, Manager, or the team?
Answers to the above questions are 1) member, 2) the team. Did you get you questions right? If not, here is explanation -

There is no role called Manager in scrum, so it has to be one of other three parties - since Scrum teams are self-organizing teams so as first step they are expected to talk to the member they have problem with to resolve any possible issues, conflicts. Important part is 'first step' - if this doesn't work, they may take Scrum Master's help and/or may follow organization escalation process.

So the best way to resolve scrum team conflicts is that team shall discuss about issues within themselves and try to resolve it that way.